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New South Wales & Australian Capital Territory

Anne Hilton
Anne Hilton Real Estate Consulting
Contact Tel. 0407 285 352
anne.hilton@rockend.com.au
Location Sydney, NSW
Regions Serviced NSW and ACT
Interstate travel and online training also available.
Certifications
              
Additional Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services
Experience Over 15 years of experience at Rockend, over 30 years of experience in the real estate industry.
About In her time at Rockend, Anne has led and trained the REST Professional support team, implemented software, trained clients and guided the design and functionality of REST Professional. Five years ago, Anne decided what she really loved was to see the words “Successful Reconciliation” on the REST Professional Bank Reconciliation screen and left Rockend to start her own consulting business. Anne specialises in bank reconciliations, forensic bookkeeping, mid and end of month processing, locum work for staff absences and training your team to get the most out of REST Professional.



 
Flo McDonald
Deakin McDonald Property Services Pty Ltd
Contact Tel. 0414 339 127
flo.mcdonald@rockend.com.au
Location Sydney, NSW
Regions Serviced Sydney, NSW
Interstate travel and online training also available.
Certifications
         

							
 
Additional Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services
Experience 3 years of experience at Rockend, 24 years of experience in the real estate industry.
About Commencing her real estate career in the late 1980’s, Flo has a wealth of property management experience and a great overall knowledge of real estate industry. Starting at the grass roots of real estate in property management and progressing through to commercial leasing and management, residential sales and project marketing, to finally opening her own office 2002. After selling her business in 2012, taking on the role of a Rockend consultant was a natural progression after personally using REST Professional for many years. Flo’s genuine and friendly manner combined with her extensive experience and knowledge assists her clients in achieving their goals.

 

Michele Rhodes
Contact Tel. 0417484639
Michele.rhodes@rockend.com.au
Location Sydney, NSW
Regions Serviced Sydney, NSW, Canberra
Certifications

                 



			
Additional Services Trust Accounting & end of month REST & Property Tree
Experience 18 years Real Estate Experience using REST Professional, 7 years using fileSMART
About My past 18 years has been spent in Real Estate, with my expertise in the accounts department of the business. I have been involved in trust merges, change of banks, setting up direct debits and end of months. For the last 7 years I have been using fileSMART and Printmail. To add to this I have now obtained my certification in Property Tree.  My previous employment was in the banking & insurance industry which involved balancing & attention to detail.

 

Lorelle Ursino
More Than pty ltd
Contact Tel. 0419 461 388
l.ursino@rockend.com.au
Location Sydney, NSW
Regions Serviced Online – everywhere.  Interstate Travel
Certifications
 
Additional Services
  • Bookkeeping / Training / Consulting / Outsourcing / Data Entry
    PropertyTee Post Merge Consulting Services
    PropertyTree change of Trust Services
Experience 14 year of experience at Rockend, 29 years Training, consulting, bookkeeping for the Real Estate Industry. Rest / PropertyTree.
About Lorelle started as Business Services Manager for EAC Multlist, Director of Real Software. Rockend – Training Lead & Support Lead.  With PropertyTree since conception first as subject matter expert then training & supporting and providing accounting assistance. Has been working with PropertyTree now for 8 years.   As Director of more than pty ltd Lorelle is working with small to large clients implementing PropertyTree, providing ongoing Bank Reconciliation services, end of month services, data entry and Health checks. Lorelle is as enthusiastic today about your industry as when she started.

 

 

 

Lauren Kirk
Real+
Contact Tel. 02 8355 4999
realplus@rockend.com.au
Location Sydney, NSW
Regions Serviced NSW and ACT
Interstate & NZ travel and online training also available.
Certifications
 
Experience 15 years of experience REal Estate Industry
About Lauren has accumulated a vast amount of experience in her 14 years in the real estate industry. With experience in all aspects of real estate, including sales, property management, business development and leadership as well as working with a corporate network to grow and develop their businesses, she has a range of knowledge to assist individuals and teams who are looking to develop, learn and grow within the ever changing property management world.
Working alongside the team of trainers and consultants at Real+, Lauren’s aim is to provide a solid platform to support and build businesses towards greater success and continued growth, including remote solutions such as trust account management, internal account reconciliation, establishment of trust account software plus more.

 

Heidi Walkinshaw
Real+
Contact Tel. 02 8355 4999
realplus@rockend.com.au
Location Sydney, NSW
Regions Serviced NSW and ACT
Insterstate and NZ travel and online training also available.
Certifications
 
Additional Services
  • Property Tree Post Merge Consulting Services
    Property Tree Change of Trust Services
    Remote Trust Accounting
    Property Management Consulting and Training
Experience 16 year of experience in the Real Estate Industry
About Heidi has been immersed in property management for over 14 years’ dealing in all aspects from leasing, property management, business development and team management. Adding to the mix with 5 years as a Trainer and Consultant, Heidi has worked with small and medium-sized rent rolls in implementing systems and procedures to increase efficiency, growth and profitability within agencies.
Heidi brings enthusiasm and energy to Real+ and is passionate about trust accounting, system implementation; procedures and team training that can assist in reducing stress and saving time. She can assist with the management of your trust account via cost-effective means so you can maximise your profits and free up much needed desk space and time.

 

Fiona Blayney
Real+
Contact Tel. 02 8355 4999
realplus@rockend.com.au
Location Sydney, NSW
Regions Serviced NSW and ACT
Interstate & NZ travel and online training also available.
Certifications
 
Additional Services Property Tree Post Merge Consulting Services
Property Tree Change of Trust Services
Remote Trust Accounting
Property Management Consulting and Training
Experience 22 years of experience REal Estate Industry
About Fiona Blayney is CEO & Director of the highly successful consultancy, training and recruitment business Real+. Over the past fourteen years she has developed a reputation for being one of the best business strategy, talent and growth specialists around.
Known for her no holds barred approach, Fiona believes her role as an industry thought leader is to push boundaries, challenge the status quo and in general “break stuff”, then work with her clients to get personalised results.
Passionate about Real Estate since her first day in the profession in 1992, it would be fair to say that whilst Fiona has learnt along the way, there are many a person and business that has benefited from time spent with her.
Fiona can assist your business with a strategy with a start-up, assisting with the implementation or ongoing outsourcing of trust accounting and general accounting or developing policies and procedures  as well as business performance and Efficiencies Checks.
By assisting your business with outsourcing your accounting needs, Fiona will help you discover new found resources, time, money and space and redirect them all into business development, growth, and balance.

 

Janine Kennedy
Real+
Contact Tel. 02 8355 4999
realplus@rockend.com.au
Location Sydney, NSW
Regions Serviced NSW and ACT
Interstate & NZ travel and online training also available.
Certifications
 
Additional Services Property Tree Post Merge Consulting Services
Property Tree Change of Trust Services
Remote Trust Accounting
Property Management Consulting and Training
Experience 16 years of experience REal Estate Industry
About With over a decade in the Real Estate industry, Janine has been delivering high quality customer service in a wide range of real estate roles. Janine’s significant experience in property management and accounts gives her a supreme understanding of the workings, challenges and requirements of across multi facets of a real Estate Business.
Working within the Real+ Services team, assisting our clients
with support and knowledge in the trust account space. Janine can assist with the implementation of Property Tree into your business to ensure a smooth transition as well as supporting you in the day to day administration of your trust account plus audit services and problem solving when things go wrong.


 

Colin Thackeray
Airedale Consulting Pty Ltd
Contact Tel. 0414 514 288
c.thackeray@rockend.com.au
Location Sydney, NSW
Regions Serviced NSW
Interstate travel and online training also available.
Certifications
 
Experience 3 years of experience at Rockend, 12 years of experience in the real estate industry.
About In his time at Rockend, Colin has specialised in supporting and training PropertyTree, Rockend’s cloud based Application. Prior to Rockend, Colin worked as a Licenced Real Estate Agent, primarily in property management, using REST Professional with both large and boutique offices in Sydney for over nine years. Colin now works with clients to implement PropertyTree and is also available for one on one training. Colin also has his own consulting company offering trust accounting and business solutions to agencies to assist them to free up their time and concentrate on building their businesses.

 

Kerrie Fuller
Jamnat Pty Ltd
Contact Tel. 0413 142 655
kerrie.fuller@rockend.com.au
Location South Sydney & Wollongong, NSW
Regions Serviced NSW and ACT
Interstate travel and online training also available.
Certifications
                 

							
   
Additional Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services
Experience 8 years of experience at Rockend, 15 years experience in the real estate industry
About Kerrie started her career in real estate at 19 as a property officer, progressing through to property manager. Kerrie then moved to a support role for the real estate industry for five years before becoming a customer service representative at a printing company. Eight years ago, Kerrie joined the Rockend team to Implement and train clients on REST Professional and fileSMART, both online and onsite. Kerrie performs trust account reconciling for offices of all sizes..


 
Leanne Gorman
Contact Tel. 0419 126 609
leanne.gorman@rockend.com.au
Location Sydney, NSW
Regions
Serviced
Sydney, NSW
Online training also available.
Certifications
                 

							
   
Additional
Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services                                                                                                               
Experience 11 years of experience at Rockend, 20 years experience in the real estate industry
About Leanne Gorman has been in the real estate industry since 1995 and has been a Licensed Real Estate Agent and Auctioneer since 2002. During this time, Leanne has worked in all facets of real estate, starting her career in office management, then proceeding to property management, department management and sales. In 2004, Leanne started her own real estate consulting company and joined forces with Rockend. Since then, she has been providing extensive training for REST Professional and fileSMART. Leanne also provides trust accounting services including bank reconciliation, end of month processing, landlord and creditor payments, and trust audit preparation. Leanne also has extensive experience in general and business accounting using MYOB including Payroll and BAS Preparation.

 
Linda Chopping
G J Anderson Bookkeeping Services
Contact Tel. 0412 277 231
linda.chopping@rockend.com.au
Location Sydney, NSW
Regions Serviced Sydney, NSW and Canberra, ACT
Online training also available.
Certifications
    

							
Additional Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services
Experience 20 years of experience at Rockend, over 35 years of experience in the real estate industry.
About Linda has spent a large part her time in the real estate sector being responsible for the trust accounting and successful trust reconciliations for both large and small agents who have outsourced their property management and sales accounting functions. For the last 20 years, Linda has worked as a Rockend consultant and when not training for Rockend, she specialises in bank reconciliations, forensic accounting, processing mid and end of month payment runs, and temp work for accounts staff. Linda offers confidentiality, competence & security.

 
Lynne Smith
Contact Tel. 0417 878 298
lynne.smith@rockend.com.au
Location Sydney, NSW
Regions Serviced NSW
Interstate travel and online training also available.
Certifications
                 

							
   
Additional Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services
Experience 8 years of experience at Rockend, over 25 years of experience in the real estate industry.
About Lynne came to Rockend following many successful years at the helm (co-owner) of a Sydney based real estate office. Lynne brings a wealth of expertise across property management, staff management, training and trust and general accounting. Having been an owner-operator, Lynne is uniquely placed to help you implement and optimise your property management portfolio through effective use of REST Professional. She thoroughly enjoys enabling agencies to achieve success through well trained staff and gets real pleasure working alongside our clients providing training, coaching and support.

 
Marina Urs
URS PTY LTD , Bookkeeping & Office Outsourcing Services
Contact Tel. 0418 919 366
marina.urs@rockend.com.au
Location Sydney, NSW
Regions Serviced Sydney, NSW
Certifications
                    
Experience 17 years in real estate, 13 years Rockend consultant (started with Rockend in 2003)
About Marina has a wide range of experience in trust accounting and general account, as the trust accountant for various rent roles up to 1800 properties. Marina is passionate about commercial rent rolls and bank reconciliation and bookkeeping. Marina also assists clients to achieve the best possible results by organising files and office procedures. She also works closely with auditors and can help clients with all their compliance needs.

 
Sue King
Sue King Bookkeeping Services
Contact Tel. 0408 676 679
sue.king@rockend.com.au
Location Sydney, NSW
Regions Serviced NSW
Interstate travel also available.
Certifications
                  

							
 
Additional Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services
Experience Over 20 years of experience at Rockend, 40 years of experience in the real estate industry.
About Sue has spent all her working life in the real estate industry.  Commencing in property management in Sydney, Sue then moved into installation and support of accounting systems for real estate offices. Now a Rockend consultant, when working on implementing and training on REST Professional and fileSMART, Sue provides accounting and processing support for both large and small real estate offices. Sue prides herself in specialising in trust account reconciliation in a fast and accurate manner.

Queensland

 
Helen Rolfe
Complete Real Estate Services QLD
Contact Tel. 0417 632 898 or 07 5539 4554
completeres.rockend@rockend.com.au
www.completeres.com.au
Location Gold Coast, QLD
Regions Serviced QLD and northern NSW
Interstate travel and online training also available.
Certifications
    

							
   
Additional Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services
Experience 9 years experience at Rockend, 30 years of experience in the real estate industry.
About Helen has been working in the Real Estate industry on the Gold Coast her entire working career.
She was actively a Property Manager for over 20 years both in a small and large environments. Helen is now concentrating on training on all procedures within the Real Estate industry to ensure efficiency and best practice is being used for clients Australia and New Zealand wide.
She is also very experienced with bank reconciliations and has many clients that she does this for on a regular basis both short and long term as well as assisting with re-constructions when required. She is also able to provide clients with their bank reconciliations on many different types of property management systems.
Helen is currently a certified trainer with Rockend Technology training offices all over Australia on REST, FileSMART, Real Benchmark & Property Tree.





 

Bianca Squires
Complete Real Estate Services QLD
Contact Tel. 0417 632 898 or 07 5539 4554
completeres.rockend@rockend.com.au
www.completeres.com.au
Location Gold Coast, QLD
Regions Serviced QLD and northern NSW
Interstate travel and online training also available.
Certifications

							
 
Experience 10 years real estate industry experience.
About Bianca has been working in the Real Estate industry for over 10 years, predominately in Property Management, and is a proficient user of REST.
With her hands on experience with REST, this has given her the great understanding of the user demands of the program and how best to utilise its functions and features. Bianca has further developed her Rockend product knowledge with becoming a certified trainer within PropertyTree and FileSMART. She provides online training both Australia and New Zealand wide.  
She also performs additional duties for clients including data entry and tidy-ups, trust accounting needs as well as FileSMART Workflow assistance. She is proficient in performing all aspects of trust accounting as well as bank reconciliations.



 
Dearne Higgins
Complete Real Estate Services QLD
Contact
Location
Gold Coast, QLD
Regions Serviced
QLD and northern NSW.
Interstate travel and online training also available.
Certifications
 
Additional Services
  • Short and long term trust account management, bank reconciliations, audit rectification works, induction and general staff training.
Experience 25 years experience in Information Technology (IT).
About Dearne has been working within the Information Technology (IT) industry for the past 25 years. Dearne currently provides IT support for clients with a range of Microsoft Office functions including documentation creation, mail merge functions, header and footer design as well as uploading logo and banner support.
She is a certified Rockend trainer in PropertyTree and has been training clients in all areas relating to the residential, commercial and sales functions. Dearne enjoys a challenge and is able to provide clients with Trust and Bank reconciliation support.
Dearne is enthusiastic about assisting clients with their property management requirements and goes above and beyond for clients to find the most effective way to utilise the trust accounting system.


  
Amber Rolfe
Complete Real Estate Services QLD
Contact Tel. 0417 632 898 or 07 5539 4554
completeres.rockend@rockend.com.au
www.completeres.com.au
Location Gold Coast, QLD
Regions Serviced QLD and northern NSW
Interstate travel and online training also available.
Certifications
 
Additional Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services
Experience 5 years of experience in the real estate industry.
About Amber has recently completed her Bachelor of Business majoring in Human Resource Management and has been working with Complete Real Estate Services for the past 5 years.
She has assisted numerous clients with PropertyTree training, data entry needs, maintenance clean up, FileSmart assistance, archiving tenants, properties and owners as well as performing Workflow. Amber is also able to assist clients with documentation creation, mail merge functions, header and footer design as well as uploading logo and banner support.
Amber is passionate about helping others and she enjoys a challenge. As she has been working within the customer service industry for 8 years, she embraces diversity and enjoys meeting new people. Amber is very adaptable and is a quick learner, making system changes easy to navigate.


   
Tamika Simpson
Complete Real Estate Services QLD
Contact Tel. 0417 632 898 or 07 5539 4554
completeres.rockend@rockend.com.au
www.completeres.com.au
Location Gold Coast, QLD
Regions Serviced QLD and northern NSW
Interstate travel and online training also available.
Certifications
 
Additional Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services
Experience 10 years of experience in the real estate industry.
About Tamika has worked within the Property Management Industry for over 10 years and has evolved into accounts management and system training. Tamika qualifications are extensive, as she has completed her MBA specialising in Accounting, completed ASIC registration and is a BAS registered agent. She is also able to provide MYOB, Xero and Reckon Software support.
Tamika specialises in accounting, bookkeeping services, ASIC lodgement and preparing discretionary (family) or unit trusts. She can assist with initial accounting software setup and training, which includes providing support and a high level of customer service.
Assisting many companies with invoicing, reconciling monthly accounts and preparation for lodgement of Business Activity Statements, is what Tamika is passionate about.


Victoria & Tasmania

 

 
Natalie Hastings
hastings + co
Contact Tel. 0406 095 301
natalie.hastings@rockend.com.au
www.hastingsandco.com.au
Location Melbourne, VIC
Regions Serviced VIC
Interstate travel and online training also available.
Certifications
      

							
   
Additional Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services
Experience 9 years of experience at Rockend, over 15 years of experience in the real estate industry.
About Natalie’s experience has led her to achieve high levels of expertise across a vast range of roles. A certified trainer with a wealth of industry experience, Natalie’s engaging and dynamic style of presenting has earned her wide spread accolade from her peers and satisfied clients. Her key skills include trust accounting, general accounting, classroom and remote training and support, outsourced trust and general accounting, development of policies and procedures, and business performance and efficiencies checks. Natalie’s perceptive leadership skills and constant yearn for innovative industry knowledge and emerging technologies contributes to the team at hastings + co being empowered to deliver exceptional customer service and visionary real estate solutions.

 
Shannon Vallance
hastings + co
Contact Tel. 0421 977 305 or 03 9885 1308
shannon.vallance@rockend.com.au
www.hastingsandco.com.au
Location Melbourne, VIC
Regions Serviced VIC
Interstate travel and online training also available.
Certifications

							
   
Additional Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services
Experience 3 years experience at Rockend, 13 years of experience in the real estate industry.
About Shannon has a solid foundation in the industry which means her capability to relate to clients and their individual needs comes naturally. Shannon’s ability to quickly establish strong relationships with her clients has meant that not only is her knowledge of trust accounting and bookkeeping utilised, but also her knowledge of the real estate industry as she naturally takes on the additional role of training, both in software and office procedures.


Carli Jones
Carli Jones Bookkeeping Services – Registered BAS Agent
Contact Tel. 0433 743 478
carli-marie.jones@rockend.com.au
Location Melbourne, VIC
Regions Serviced Melbourne, VIC
On line training & onsite & interstate travel
Certifications
     

							
 
About
  • Carli has 2 years experience at Rockend and over 10 years of Rockend software experience together with 20 years experience in the real estate industry in both property management residential/commercial and trust accounting management.   
    Carli is also a qualified & registered BAS agent. Extra services that Carli can provide include outsourced trust accounting services, business accounting and BAS services. Other projects regularly undertaken are trust account reconstructions, bank reconciliations & trust rectification works.   Carli is certified in both REST and PropertyTree for all areas of trust accounting and software training needs.
    Located in Melbourne and is available for both metropolitan and regional/interstate on site assistance and projects.                                                                                                                        


 
Gayle Clarke
Rubi Rock
Contact Tel. 0438 842 938
gayle.clarke@rockend.com.au
www.rubirock.com.au
Location Melbourne, VIC
Regions Serviced VIC
Interstate travel and online training also available.
Certifications
                 

							
   
Additional Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services
  •                                                                                                                                                                                                           



South Australia/Northern Territory

 
Diane Robson
Diane Robson Consulting
Contact Tel. 0407 712 643
diane.robson@rockend.com.au
Location Adelaide, SA
Regions Serviced SA & NT
Interstate travel and online training also available.
Certifications
   

							
   
Additional Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services
Experience 10 years of experience at Rockend, over 30 years of experience in the real estate industry.
About Diane has been a Training and Implementation Consultant for Rockend since November 2004. Diane conducts online, onsite and classroom training for REST Professional , PropertyTree and  fileSMART with clients based in South Australia & Northern Territory. Diane brings 30+ years of experience in property management and trust accounting, as well as being a qualified trainer and assessor in Cert IV Property Services in South Australia. Diane is also a licenced land sales representative but her passion is property management.


 

Western Australia

 
Rachelle Bielby
Bielby Business Solutions
Contact Tel. 0402 456 442
rachelle.bielby@rockend.com.au
Location Perth, WA
Regions Serviced WA
Interstate travel and online training also available.
Certifications
                

							
   
Additional Services
  • REST Professional Post Merge Consulting Services
  • REST Professional Change of Trust Services
Experience 3years of experience at Rockend, 15 years of experience in the real estate industry.
About Rachelle conducts onsite and online REST Professional and fileSMART implementations and training, along with online Property tree implementations and training. Rachelle prides herself on providing exceptional customer service and training while building good relationships with Rockend clients. Her industry experience working in property management and trust accounting for a number of years has provided her with a thorough understanding of all areas in property management. Rachelle also runs her own business, Bielby Business Solutions, which specialises in helping businesses run a successful property management department.


 

New Zealand
 
New consultant coming soon.
Contact Tel. TBC
Email: TBC
Location New Zealand
Regions Serviced TBC
Certifications
 
Additional Services
  • TBC
Experience TBC
About TBC


 

STRATA Master

 
Aylie Brutman
Econ Strata & Real Estate Services
Contact Tel. 0425 291 102 or 02 9266 2200
economos@rockend.com.au
Location Sydney CBD
Regions Serviced Online - everywhere
Interstate travel and online services also available
Certifications
            

															
   
Additional Services
  • Consulting / Reconciliations / Opening Balances Data Entry / Shared Services and BMC Reconciliations / Process Improvement / Tax Services / Strata Audits / Statutory Audits
Experience 8 years’ experience at Rockend plus 17 years’ experience in the strata industry.
About Aylie joined her family’s strata business in 1992 after a one year stint in banking after graduating university. She then worked in a number of large high profile agencies in key roles such as Trust Accounts Manager and Process Improvement. Joining Rockend in 2009 she then rolled out the STRATA Master implementation process, and was actively involved in implementing Rockend solutions in a large number of strata businesses, whilst also managing the support and implementation teams.
From 2011 she was working with internal and external stakeholders to design, develop and manage the release of STRATA Master and its related applications.
Passionate about both strata and accounting she returned to her roots and continues to work with agencies to grow their business by improving business processes through technology and best practice.

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