Posted 24/10/2014

On 7th of October 2014, at the Australian Service Excellence Awards, Rockend won the National Customer Charter award. Held at the Crown Palladium in Melbourne by the Customer Service Institute of Australia (CSIA), the event recognised outstanding customer service from companies across Australia.

Rockend is built on a foundation of customer service. Steven Brett, Client Services Manager, stated “I am very proud of Rockend’s Client Service Team. The team strives every day to provide the highest level of service to our customers. Rockend’s Customer Service Charter has been developed by the team to identify and focus on attributes of our service that our customer’s value.”

Through the implementation of a customer service charter, Rockend has continued to improve its high client service, rating in the top 7% of Australian businesses certified by the CSIA. Rockend CEO, Alister Maple-Brown, commented on this achievement saying “The team at Rockend has worked hard to successfully communicate and implement the charter. This charter doesn’t stop at the Client Services Team, rather it is a part of what we do across all client facing areas of the business.” Read More
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Posted 12/08/2014

We are honoured and proud to announce that Rockend is a finalist to the Australian Service Excellence Award, for the category of Customer Charter.

According to the Customer Service Institute of Australia (CSIA) website, the category of Customer Charter “recognises the high standards of customer care and support within call centres of any size, through a well managed and motivated staff.”

Client Services Leader at Rockend, Steven Brett, says that “the development of Rockend’s Customer Service Charter and the ongoing commitment of all personnel across the business to providing excellent service to our customers are the key reasons we have excelled this year”.

Download the Rockend Customer Charter in PDF

Meet some of the Support Team who has made this nomination possible.



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